WHAT ARE THE VARIOUS MODULES WHICH CAN BE INCLUDED IN CRM?
Customer Relationship Management is an application which helps companies to manage customer interactions that allow their customers to attain their company’s goal. CRM has different modules which are essential to run an organization to fulfill their business needs. Each and every CRM module is unique which plays a major role to improve business process. SALES Most Businesses needs a new business to grow in the best way to achieve their goal. Sales module plays an important role in growing business which keeps tracking of new leads and opportunities. Leads represent an organization or an individual can be a customer to the company who shows interest in the product offering, it gets converted to an Opportunity. The customer can manage all the products offered by the organization if the customer looking forward to a product then they quote certain plan which is sent to the customer. If quote gets accepted by the customer that turns into an Order and then a billed ord...